Last updated: October 9, 2026
Who we are. www.sativora.com is operated by Ancho Solutions LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA ("we", "us"), which sells Sativora products and is responsible for the personal information collected on this website. You can reach us at support@sativora.com or +1 (888) 611-7985.
Ensuring your privacy is of paramount importance to us. This Privacy Policy governs how we handle your personal information while you navigate and use our website. It explains how we collect, use, and disclose information, as well as your rights over the data you provide.
This policy solely applies to information gathered through the Sativora website and does not extend to other sources of data collection. Together with the Terms and Conditions displayed on our website, this Privacy Policy forms the basis of how we operate.
Information We Collect
To provide our Sativora products and services, we may collect both non-personally and personally identifiable information. This includes names, addresses, phone numbers, email addresses, IP addresses, any comments or notes you send us, and payment information when you place an order. Card details are entered in a secure payment form and are handled by our payment-processing providers.
• Non-Personal Information: We gather non-personal information like browser type, language preferences, referring site, and the date and time of visitor requests. This data helps us understand how visitors use our website and may be shared in reports on website usage trends.
• Personal Information: Certain interactions on the Sativora website require collecting personally identifying information, such as making a purchase or contacting customer support. The type and amount of data we collect will depend on the nature of your interaction.
How We Use Your Information
We use your personal information to:
• Manage, improve, and promote our Sativora services
• Provide customer service and support
• Market our products by email, by SMS (only if you have opted in to receive SMS), and through advertising platforms like Google and Facebook, including remarketing campaigns
• Process payments securely and prevent fraud
• Handle administrative, legal, and accounting tasks
• Diagnose technical issues and gather demographic insights to improve Sativora
• Deliver the products or services you request
• Validate your compliance with Sativora's terms and conditions
• Communicate with you about updates or features of the Sativora website or products
SMS and Email Communication
We use your email address to send you information about your order, such as shipping and tracking updates. We may also send you marketing emails; you can unsubscribe at any time using the link included in each email. We send SMS text messages only if you expressly opt in to receive them. Consent to receive SMS is not a condition of purchase. Message and data rates may apply, and message frequency varies. Reply STOP to cancel or HELP for help.
Protection of Your Information
We do not sell your personal information. We share it only with the service providers that need it to process, ship and support your order (our e-commerce and payment-processing providers and our fulfillment and shipping partners), with employees and contractors who need it to do their work, or when the law requires it.
We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Advertisements and Cookies
Third-party advertisers may place cookies on your device to deliver targeted ads based on your behavior. Our use of cookies is governed by this Privacy Policy, but third-party cookies may be subject to their privacy policies. You can manage your cookie preferences in your browser settings, although disabling cookies may limit some website features.
Your Control Over Information
You retain the right to:
• Access any data we have collected about you
• Request corrections or updates to your information
• Request the deletion of any personal data we have collected
• Voice any concerns about our use of your information
To exercise these rights, email support@sativora.com or call +1 (888) 611-7985. Depending on the state you live in, you may have additional privacy rights under your state's law; we respond to those requests as that law requires.
Security and External Links
While we strive to protect your personal information, we cannot ensure absolute security over the internet. Additionally, our website may contain links to external sites. We encourage you to review their Privacy Policies, as we are not responsible for the practices of third-party websites.
E-Commerce and Transaction Data
Any information collected during transactions is used solely to fulfill the purpose of the interaction and is not disclosed beyond what is necessary.
Data Retention
We keep order and customer records for as long as we need them to fulfill and support your order, handle refunds and returns, and meet our legal, tax and accounting obligations.
Children's Privacy
Our products are not intended for anyone under 18, and we do not knowingly collect personal information from children.
Remarketing
We may engage in remarketing efforts to target previous website visitors. Opt-out options are available through your browser or cookie settings.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. We encourage you to review this page regularly for updates. Your continued use of the website constitutes acceptance of any changes.
Contact Information
For questions about this Privacy Policy or to exercise your rights, contact Ancho Solutions LLC, 30 N Gould St Ste N, Sheridan, WY 82801, USA, by email at support@sativora.com or by phone at +1 (888) 611-7985.